How to order

Sending flowers from interflora.co.uk is a simple and secure process. This information will guide you throgh the order process step by step.

- Once you've selected an item
Once you've found an item you'd like to purchase, click 'more info' where you will be able to view further information about the product.

Product options: Any options such as product sizes and colours will be displayed here.

Add to cart: Once pressed, the shopping basket on the right will automatically open and your shopping cart will display you choice of purchase. Within the basket you can add or subtract to the number of bouquets you wish to purchase, by clicking on the “+” or “-”link. You can also delete from the basket altogether and start again by clicking on the “x” link. If you're ready to make your purchase, click 'Continue To Checkout'.

 

Your Basket Contents: is a 3 step process where

Step 1 is to check your order you then click on “proceed to Choose Delivery information” link .

Step 2 - Delivery Information
Here we will ask you to complete the recipients' contact details and delivery time/date. To ensure your order can be dealt with quickly and efficiently, it is important that you provide full postal addresses and contact details. untick the box if your biling address is different to the recipients. Aileens florists uses paypal to collect your credit card details which is a secure server supplied by paypal.

If you are ordering an item for funeral delivery, please specify the required time of delivery in the Delivery Instructions.

Step 3 – Final Confirmation
 Before you submit your order, it's important that you review the information you have entered. If you have requested an additional delivery service (such as 'before 1pm') - the total delivery charge will be shown on this page. If you need to edit any part of your order details, use the links provided at the top of the screen to move back to the relevant page. If you're happy with the information, tick the terms and conditions box and then click 'check out'. There will then be a short delay whilst we allocate an order number, which will be confirmed on the following screen for your reference.

You will be sent notification by e-mail that your order has been received shortly after reaching the 'Order Confirmation' screen, again this will summarise full details of the order you have submitted - including confirmation of recipient and card message. This will be written in English and sent to the e-mail address you provided within the 'Your Details' section of the order form. We would advise you to print and retain this information.

 

 

Methods of payment
Aileens Florists accepts all major credit and debit cards. However, we do not accept Electron, Duet or B&Q Time Cards.

 

 

Problems ordering?
If you experience problems placing your order online, contact us where we’ll happily take your order over the phone. Contact us on 047 82136 lines are open between 9am to 5pm Monday to Saturday and 9am to 5pm on Sundays.

 

 

Guarantee of satisfaction
When you’re buying online you need reassurance of the standard of quality you can expect to receive, that’s why Interflora ensures all orders are covered by the following guarantee:

Interflora British Unit GUARANTEES that every order delivered by its Member Florists will be of GOOD QUALITY in GOOD CONDITION and to the FULL RETAIL VALUE ruling in the delivering Member's shop on the day of delivery. Delivery will be made on the date specified.

Where sufficient lead time is given, funeral orders will be delivered at the time requested.

Interflora orders must carry a full and correct address for delivery purposes (note: POSTAL address cannot be assumed adequate for delivery purposes). Any complaint or dissatisfaction should be notified to us at the earliest opportunity.

Special delivery conditions apply to certain locations such as hospitals, hotels and ships, where a third party is involved. In these circumstances the signature of the person receiving the order will be accepted as proof of delivery and fulfilment of the order.

Nothing contained in the Guarantee or Conditions affects or will affect the statutory rights of the customer or the recipient in relation to the quality, fitness or description of the goods supplied.

- Product substitution
Many flowers are seasonably available and this may vary depending on region and country. Sometimes, therefore, the florist may need to substitute one flower variety or plant, or indeed packaging and sundry items, for another. When doing so, Interflora florists must adhere to the strict substitution guidelines detailed below:
1. Any substitution will be of superb quality to ensure customer satisfaction.
2. The colour and shape of the chosen product must take priority and no change in size or shape is permissible.
3. The value of the replacement flower or plant will be equal to, or greater than, the original variety.
4. When substitution is made, the utmost care is taken to provide flowers or plants which maintain the overall effect of the gift.

- Guarantee of quality
Interflora's reputation is wholly dependent on the high standards of all Interflora members. That’s why only those florists which meet our stringent criteria are accepted by the Association. Once we have accepted a florist, their shop, product quality and performance standards are monitored on a regular basis. An on-going programme of 'mystery shopping' and regular assessments are carried out for each Interflora member to ensure consistently high standards are maintained.

 

 

Browser compatibility
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